Refund Policy
Last updated: July 2026
This refund policy explains when refunds are granted for the v55-5.com V55/5 form completion service (the "Service"). The short version: if the DVLA rejects your application, we refund you in full — no arguing about whose fault it was.
1. Our Rejection Guarantee
If the DVLA rejects an application prepared with our Service — for any reason — we will issue a full refund. Just email us evidence of the rejection (a photo or scan of the DVLA rejection letter or returned application) along with your payment receipt or transaction ID, and we'll refund your payment in full.
2. When We Will Issue a Refund
We will issue a full refund in the following circumstances:
- DVLA rejection: If the DVLA rejects your application, for any reason, and you can show us evidence of the rejection.
- System errors in the PDF: If the generated PDF contains errors caused by a fault in our system, such as missing fields, corrupted formatting, or data being placed in the wrong sections of the form.
- Service outage: If a service outage or technical failure on our end prevented you from downloading your completed PDF within your 30-day access period.
- Duplicate charges: If you were charged more than once for the same form submission due to a payment processing error.
3. When We Will Not Issue a Refund
Refunds are not available in the following circumstances:
- Change of mind: If you no longer wish to proceed with your vehicle registration after the PDF has been generated, and your application has not been rejected by the DVLA.
- Failure to download: If you did not download your PDF within the 30-day access period and the access link has expired, unless this was caused by a service outage on our end.
- Third-party issues: If issues arise from factors outside our control, such as your internet connection, browser compatibility, or printer problems.
4. How to Request a Refund
Email us at help.v55.5@gmail.com with:
- Transaction ID: Your Stripe payment transaction ID (found in your email receipt).
- For rejection refunds: A photo or scan of the DVLA rejection letter or returned application. That's all we need.
- For other refunds: A short description of the issue, with any supporting evidence such as screenshots or proof of duplicate charges.
5. Refund Timeline
- Response time: We aim to acknowledge and review all refund requests within 2 business days of receipt.
- Processing time: Approved refunds will be processed within 5–10 business days and returned to the original payment method used for the purchase.
- Bank processing: Please note that your bank or card issuer may take additional time to reflect the refund in your account.
6. Partial Refunds
In certain circumstances, we may offer a partial refund at our sole discretion. This may apply where the issue is partially attributable to both our system and user input, or where the Service was partially delivered. The amount of any partial refund will be determined on a case-by-case basis.
7. Chargebacks
If you are considering disputing a charge with your bank or card issuer (a "chargeback"), we strongly encourage you to contact us first at help.v55.5@gmail.com. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may delay resolution and could result in additional complications for both parties.
8. Your Consumer Rights
This refund policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. If the digital content we supply is faulty, you may be entitled to a repair, replacement, or refund under these laws.
9. Contact Us
If you have any questions about this refund policy, please contact us:
- Email: help.v55.5@gmail.com
- Website: v55-5.com